MIA Radiology

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Reviews of MIA Radiology

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  Dana Zakoulouta Added December 05, 2022

  ★ ☆ ☆ ☆ ☆
  As a fellow health care professional, I am extremely appalled by the behaviour displayed by the supervising technologist towards me. I went in for a simple MRI and the religious discrimination I faced by this lady was absolutely unbelievable and straight out disgusting. As a Muslim hijabi (religious covering) woman, I have never felt so uncomfortable and judged by an individual, especially not with in the medical field. Our code of ethics aligns with all other healthcare professionals, which is to care for the patient and practice as well as promote the following principles of care:
  1. respects the dignity and autonomy of the patient.
  2. recognises and respects patients’ diversity, cultural knowledge and skills, gender, beliefs, values, characteristics and lived experience, and does not discriminate* on any grounds.
  
  She most definitely does not practice the above principles that should be embedded within every patient to health care professional interaction. In other words she is no professional. She showed no respect, sympathy or care towards my concerns. She was extremely rude and dismissive of my feelings when I expressed and defended my self.
  
  To give you an insight, I walked into the MRI room, where I was confronted by her, who immediately told me to remove everything under my hijab despite there being no metal which I expressed to the lady outside, who said it was okay. She rudely replied “no, just take it off”. I was happy to do so regardless. I then asked her as we were in open rooms connecting to other rooms with large windows, “Are there any males in the next room just so I can comfortably remove my hair ties under the hijab without revealing my hair”, she responded sarcastically ‘ do you see any males’, I dismissed this and further proceeded to explain “I’m just asking to make sure so I can do what you’ve asked me to, I don’t mind if they’re present during the MRI , it’s just that I’m unable to reveal my hair Infront of males,”, she then further responded “ even if there were males, so what, I cant do anything about that’’. It took me a while to process her rude and abrupt responses. I confronted her about her attitude as it was completely inappropriate and unnecessary to talk to me like that, let alone anyone in that manner. She became very defensive and refused to acknowledge her behavior or take any accountability. She did not listen to my concerns and said that I was over reacting as she raised her voice. At that stage I was very uncomfortable and felt unsafe with her, so I requested for another person to do the MRI or someone else I can speak to. Unfortunately, she said no one else can help me and that she is the supervisor. I was in shock. As a person in a management position, her responsibility is to resolve conflict and act in an acceptable manner. I kept trying to reason with her to avid further dispute, however, she started yelling further and pointed her finger directly at me and becoming extremely aggressive with her body language. I could no longer deal with that type of harassment, so I asked help from her colleague who just walked in. Not surprisingly, I was faced with the same cold treatment and was asked to leave. They were not willing to resolve the matter at all. So I left.
  
  It was evident that she had a personal issue with me the moment I walked through those doors. She was an older woman who acted with so much hate and ridicule against a young female. I’m 100% positive she has acted this way with other women who may not have been able to stand up for themselves and had to tolerate this type of disrespectful and condescending behavior.
  
  To I-Med Radiology Epping, please ensure your employed staff act with basic human empathy, respect and professionalism as this is unacceptable and reflects poorly on the type of health care you are offering to the public. Plus, considering the demographic of north Melbourne, wiser choices on staff should be implemented. Thank you for not following up with my complaint.
  
  Ps. I have further be reported this incident to AHPRA and ASMIRT
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  Enhanced Cosmetic Tattooing By Lauren Jane Added November 21, 2022

  ★ ☆ ☆ ☆ ☆
  Worst ultrasound place I have ever been to I have been to other Mia branches and had great service staff were rude the ultrasound for pregnancy was the most rushed one I have ever had lucky to be in there for 2 minutes early ultrasound not done properly to standard when I questioned him he said maybe I’m more experienced then others.
  Was a horrible experience
  Do not recommend plus they charge you for service that other Mia imaging branches do not
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  Marian Fernando Added November 20, 2022

  ★ ★ ★ ★ ☆
  Carmel was such an amazing support and she was very professional. She was so patient and went above and beyond to make sure that I could get my CT-scan done. Thank you so much Carmel. Wouldn’t hesitate twice about going back.
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  Rob Thomas Added November 16, 2022

  ★ ★ ★ ★ ★
  I-MED Radiology Network Epping, you cannot find a better standard of care 5 stars, I had just came back from an appointment, the receptions were excellent.
  The Radiology's was even better I cannot find nor fault these guys, there services are excellent!!!
  Wait time 15 minute. I needed the full due, X-ray both shoulders and both Knees.
  230 Coppers rd Epping. You cannot find better than this!!.
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  Daniella Romano Added November 12, 2022

  ★ ☆ ☆ ☆ ☆
  Rude staff was told one fee on the phone then came in was told it was more. Definitely need to show a bit more compassionate and be nicer to people we are not a third world health system...

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